Boon or Bane: The Debate on AI

Mar 27,2019 by Gauri Mishra
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“The primitive forms of artificial intelligence we already have, have proved very useful. But I think the development of full artificial intelligence could spell the end of the human race.”

– Stephen Hawking

Trust in AI: A Systemic Approach

Artificial Intelligence (AI) is the foremost robust technology of the 21st century, serving to unravel humanity’s several complicated issues such as environmental or social, and many more.  Nevertheless people have a belief that AI based challenges are as giant as its advantages. Artificial Intelligence is basically the heart of the upcoming future of technology. And chatbot services are the nerve of customer support solutions. There has hardly been any technology which is as robust as AI. It is for the very first time that our intelligence has been challenged by robots and thus our role on this planet.

As far as interaction is concerned, Trust is the most crucial and essential influencing factor. Now-a-days, customers are taking life-or-death decisions by relying on AI. Healthcare is one promising domain of AI.
In a nutshell, trust happens to be that mechanism which address and unravel complications.
What makes the topic of trust within the AI context thus appealing and the way is it distinguished from alternative innovations?

Now, what makes the matter of trust in the context of AI so appealing and what can be done to overcome this issue for the welfare of mankind?

AI as a Menace or Marvel for Mankind

We have come to a tipping point of a latest ‘digital divide’. AI will definitely forecast the upcoming future. Various police forces are utilizing it to outline the time and venue of crime is probably going to take place. Doctors may utilize it to forecast once a patient is about to suffer an attack or stroke.
According to recent surveys, people are not counting on AI and are relying on human consultants for trust, whether or not these consultants may be wrong.

Moving ahead, transparency from various technology firms and also the AI systems which they design are going to be the primary key in unraveling any kind of concerns, advantages in terms of performance alone won’t provide trust of AI. Yes, most of us think that digital personal assistants like Siri and Google currently are useful when we need to search out a building or play a song, however it doesn’t implies that AI is totally trusted. As customers uses AI and becomes familiar with it, the vigilance and requirement for transparency can rise, too, however one question pops up: how can we really create these systems transparent?

When we are talking about AI, there exists several reasons, that why trust is now a very famous research topic. Its impact will continue over business as well as economic behavior, if customers utilize digital assistants such as Alexa for their regular activities.

So, Can humans trust Dr. Robot?

AI and Trust : Two Conflicting Notions

If we need to trust AI, it’s our responsibility to get educated about the advancement and the terminology of AI, whereas technology based organizations have to be responsible and guarantee they are transparent regarding the AI systems which they design and what they may perform. For an instance, is a facial-recognition system seeking to check a person’s identity or is it even scrutinizing and decoding facial reactions?

China is aiming to become a world leader in AI by 2030. Recently China based news agency Xinhua has introduced its first female AI news reader which is indicating a straight threat to human news readers in the coming future. Technically, an AI system has been activated to combine the reader’s voice, expressions and lip movements. This is pretty much different from utilizing a ‘3D digital model of human’. Humans are getting confused between the artificial news anchor and real ones which gives rise to the dilemma due to the Uncanny Valley effect.

Role of developers

Developers carry a pivotal role to play in designing and deploying reliable AI systems. They have to be developed such that they operate according to the values of audience as well as society of which they will be part of, with a purpose to be accepted. Although how?

While designing latest applications, developers must question the objectives behind them. For an instance, they should think that can it transform peoples’ lives in a better way? With this kind of mindset, developers can start introducing with accurate set of applications.

For example, Watson OpenScale allows industries to be confident about the decisions that AI is making, as they are fair and even understood. Watson OpenScale assists in unravelling AI’s black box issue by offering insights into AI, suggesting some steps to enhance results, and organizing tasks to rectify problems about performance, precision, and fairness. It offers the business with clarity, management and the capability to enhance AI deployments.

Let’s take another example of IBMCloud Private.

For taking its customers nearer to the AI destinations, IBM have introduced ‘IBM Cloud Private’, which is an integrated data technology, data engineering as well as app-building interface constructed to assist industries uncover various hidden insights from the data. The respective platform is even built to allow customers to create and utilize event-based applications which are able of scrutinizing the data from Internet of Things (IoT) sensors, web commerce, mobile devices and many more.

Role of Industry

The organization requires to address such challenges if we all have to relish the value and advantages which AI can introduce.

  • Trust in businesses: Customers require confidence that early users of AI, specifically tech giants such as Google as well as Facebook, will use AI in manner which help for the greater good. Businesses have to gain that ‘trust’ by utilizing AI precisely and judiciously.
  • Trust in third parties: Customers even require confidence that an industry’s partners can utilize AI accurately. AI along with machine learning needs huge volumes of information for processing. If it fails to create trust between the data collectors and customers which ultimately utilize that information will greatly hamper AI’s futuristic potential.
  • Trust in people: For each of its capability to regulate tasks and take wise decisions, AI is developed and managed by humans. Developers design the frameworks and code the algorithms which enable the AI to perform its work.  AI is even a robust tool for criminals and developers.
  • Trust in the technology:  AI’s “black box problem” makes customers suspicious of results. The black box problem might also restrain acceptance of AI tools within business.

Bridging the gap of Human-AI trust relationship

The road to the destinations of AI has become a reality for several industries who are speculating into it, not just to assist them earn competitive benefit, however even to evolve as the truly subjective organizations of upcoming future. It is similar to the case of people, trust in Artificial Intelligence systems can be earned only with time. Although, this doesn’t implies that time solely will unravel the crisis of trust in AI. We, as potential and patient users, also have to play our role as helping hands along with the effort of numerous industries.

With chatbot taking over the human demeanor of interacting with the customers at any time of the day, NLP aiding in real-time speech recognition and intent analysis of conversation management; AI is steadily growing its impactful roots all realms of industrial operations.  

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