Overview

Recollect the last time you chatted with a customer service agent? Regardless of whether you were lodging a complaint, seeking assistance in payment or offering feedback, chances are you were talking to a bot. Yes, chatbots have burgeoned in popularity over the past couple of years so much so that over 80% of the brands plan to use chatbots by 2020.

Interestingly, around 55% of the customers prefer connecting with brands that have chatbots to resolve issues. No wonder businesses in various verticals: retail, e-commerce, finance, banking, IT and even healthcare are harnessing the power of bots to offer quick answers to questions, resolve complaints and get a detailed explanation to queries. Satya Nadella, Microsoft CEO believes, “Chatbots will fundamentally revolutionize how computing is experienced by everybody.”

So, if you seek to create an unparalleled customer experience, avail our AI chatbot services right away!

What is a Chatbot?

If you are still wondering what a chatbot is, it is simply an artificial intelligence software that can simulate conversation with a user through textual and auditory methods. Programmed to imitate human-driven interactions, chatbots leverage mediums such as SMS, website chat window and social messaging services to receive and reply to messages, thereby offering instant, customized responses round-the-clock.

Chatbots streamline the interaction between the user and the service, minimizing the need for human intervention and allowing organizations to refine customer experience, amplify productivity and reinforce profit margins.

Why Chatbots?

Chatbots are akin to humans in many ways: they have personalities, they can have natural conversations with your customers/prospects/visitors. They can even learn from their past experiences (as many of us do).

Chatbots are a must-have for your business as they:

  • Save Time and Money

    Chatbots automate conversations that would otherwise need an employee to handle. As more visitors flock to your website, the number of your inbound messages may grow by leaps and bounds. Instead of having your representatives spend scads of hours answering queries, you can deploy a chatbot and get the same work done more efficiently.

  • Generate Qualified Leads

    Chatbots use appropriate questions to gather the right kind of information needed to filter out unqualified prospects. This way your sales representatives get qualified leads without answering the same set of questions over and over again.

  • Guide Users to the Right Source

    Your visitors may not always know the right place to find information. In fact, they may not even be certain of what exactly they are looking for. Chatbots can accomplish such tasks very well. They can ask the right kind of qualifying questions and route users to the appropriate place, be it a product page, a user guide or the career section of your website.

  • Create a 24*7 Support System

    Your customers may expect a reply within a few hours of posting the query. However, most of the brands typically take up to 10 hours to respond. With chatbots, someone is there to answer their queries when none of your representatives is active. What’s more, chatbots offer instant answers even during emergencies!

Chatbots: Industry Use Cases

Chatbots are soaring in popularity. As per a report by Global Market Insights, the chatbot market is expected to reach $1.3 billion by 2024! Let’s take a glance at some of its use cases across industries.

Acquire the much-needed edge with Cyfuture

A pioneer in the IT realm, Cyfuture has been building technical solutions par excellence since its inception 20 years ago. Empowered by a 2000+ team of technology zealots, we have gone from strength to strength serving countless establishments ranging from start-ups, small and medium-sized enterprises to global conglomerates. With a thorough understanding of the intricacies of artificial intelligence, machine learning, big data analytics, Blockchain and cloud, we have been delivering top-of-the-line services to clients in different corners of the planet.

Our long-standing expertise lets us understand the uniqueness of your environment, your customers and your business objectives. Our competent and scrupulous developers, accordingly, build a chatbot that caters to your specific needs and offers phenomenal user experience.

Our chatbot solutions can be easily integrated with your mobile apps, web apps and social media channels. So, whether you are looking to build a messaging bot, IVR bot, conversation bot, troubleshooting bot or an out-of-the-box AI solution, Cyfuture is the undisputed answer.

Our world-class AI chatbot solutions offer dozens of drool-worthy features:

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    Powerful NLP

    Our chatbots have exceptional NLP capabilities to understand the context of what has been written or spoken. So, they get the right answers even for ‘no-so-right’ questions.

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    Omni-channel Capability

    Our bots are capable of seamlessly integrating across multiple digital channels, be it social platforms, mobile apps or web apps.

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    CRM Integration

    Our chatbots can easily integrate with your CRM to optimize the workflow inside your company.

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    Multilingual Capabilities

    Equipped with advanced multilingual capabilities, our bots let you cater to a diverse audience.

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    Cost-effectiveness

    Our chatbot solutions minimize the need to hire support agents, and, therefore, are cost-effective in the long run.

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    Real-time Analytics

    Our future-ready chatbots go beyond creating an immersive user experience. They offer discerning user analytics in real-time, a prerequisite for running your business successfully.

So, what are you waiting for? Catch the wave now and amaze your customers with avant-garde technology and phenomenal support experience.

Have Questions?

India

Noida Office 1

Plot No. 197-198
Noida Special Economic Zone (NSEZ)
Phase II, Noida 201 305

Ph: +91-120-6277700
Fax: +91-120-6277766
E-mail: [email protected]

USA

Houston

10685-B Hazelhurst Dr. # 15644
Houston, TX 77043, USA

Ph: 1-888-795-2770
Fax: 1-281-754-4941
E-mail: [email protected]

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