Overview

The core of a successful business is its ability to evolve keeping its customer obsession intact. As a business grows, higher become the stakes to implement changes, adapt and transform in line with the need to deliver superlative customer experience. Achieving a customer-obsessed yet progressive growth path paves way for advent of BPS (Business Process Services) instead of the core traditional BPO (Business process outsourcing) services.

Business Process Services covers everything from simple task-based processes (the traditional BPO) to all the way up to the knowledge-intensive, industry-specific processes that traditional BPO outsourcing doesn’t usually touch. It is an intelligent mix of people, processes and technology that aims to maximize revenue, reduce costs and drive growth through innovation.

Acting as a constant anchor to the businesses in their evolution process, “Business processes as a service” (BPaaS) services at Cyfuture are focussed at delivering sustainable business impact. Cyfuture has gone from strength to strength in reaching the top of the highly competitive industry, maintaining a sharp focus on integrating the latest BPO services in our portfolio. Our cutting-edge BPO solutions are driven by high performance technology, imparting a tremendous impetus to our clients irrespective of their sphere of business. If impeccable quality is what you are after, Cyfuture is the undeniable answer. Being one of the top BPO companies, Cyfuture offers uninterrupted assistance to the organizations by handling their back-office operations, support, accounting, human resources, order taking, and so on. When these functions are taken care of efficiently, the business can focus on its core activity and inevitably chart a course on the path of success and profitability.

Cyfuture lends an IVY ™ edge to optimize and transform your enterprise business processes. Leverage from our best-in-class services to achieve your strategic business objectives by focusing on your core business.

The IVY Edge

IVY edge business process services

I - Introspection

In-depth analysis of the processes that make your business viable, with a view to itemize and define each and every part of the system. The comprehensive list of pros & cons of currently running processes provides the best starting point for holistically improving your business processes, no matter in which sector you run an ongoing concern.

Key highlights:
  • Consumer insight gleaning from feedback databases

  • Transaction status & order fulfilment tracking in real time

  • Service delivery quality & cost trade-off analysis

  • Financial metrics observation & routine reporting

  • Asset management & infrastructure maintenance

V - Value Addition

Improving, appending or replacing legacy business processes, including any outmoded business processes that may have run their course, to trim down your operational costs and simultaneously improve process efficiency is at the forefront of Cyfuture BPaaS. Cyfuture adds value to business processes through consolidation, streamlining and automation.

Key highlights:
  • Better customer retention with faster service provision

  • Increased security for business-critical information

  • Higher returns from investments in infrastructure

  • Improved profits through leaner system architectures

Y - Yield

Inducing better results from the improved system to boost your business’s ROI & financial metrics, taking the quality of your services from strength to strength by building upon the proven successes of the IVY process. We go over the minutiae of each process in order to identify bottlenecks in the flow, remove unnecessary redundancies and address every possible shortcoming that may be hindering your business processes in delivering maximum yield. Yield benefits such as accelerated service delivery, reduced costs, enhanced customer satisfaction.

Key highlights:
  • Updating processes in line with latest industry outlooks

  • Emulating best practices adapted to your unique business

  • Setting up a strong platform for future growth & diversification

Our Business process Services not only deliver promised process efficiency but are also capable of delivering long-term improvements facilitated by intellect and advanced algorithms. With our deep domain knowledge, consulting and functional expertise and industry-specific focus we augment growth for enterprises in the dynamic and swiftly transforming scenario and with our functional expertise we carefully align BPS with your business goals and partner with you in achieving them.

We, at Cyfuture, understand the challenges for continuously enhancing customer experience coupled with the burden of cost optimization and the pressure to multiply revenues. We, therefore, collaborate with our clients to develop innovative solutions and drive up efficiencies in their processes through our global service delivery network spanning onshore, near-shore and even offshore.

Services

Ranked as one of the illustrious BPO companies, Cyfuture provides a holistic range of outsourcing services to seamlessly assist the businesses of all sizes. With our BPO outsourcing services, we do not just handle your respective organizational tasks but also help you to achieve corporate excellence through our customized solutions and client-centric approach.

Back Office Solutions

Our carefully tailored back office business process outsourcing (BPO) solutions help organizations manage their large volume of data and transactions effectively and more profitably thereby enabling them to function with improved efficiencies. Cyfuture provides a holistic array of back office support outsourcing services via our singular blend of data prowess, smart software, and solution boosters, which ultimately ensures dandy business results.

Our back office BPO services include:

Sustaining an impressive and unshakable business growth depends on précised and systematized data. Despite the Paramountcy, keeping a measurable track of your data is not only tiresome but also a costly affair. Data processing is tedious and any delay in it may profoundly cutback your business revenue and impact your customer loyalty adversely. Hence, business owners are now opting to outsource data entry services to a proficient and renowned vendor.

Cyfuture, a leading data entry service provider, helps your business to make apprized decisions, escalate overall productivity, and in particular, save data entry expense. Our data entry solutions are incomparable, timely, and accurate that help your business in accomplishing elevated customer retention, accelerated customer loyalty, upheaved long-haul revenues, and upheld growth.

The wide range of data entry services offered by us include online, offline, logistic, image, manual, copy paste, document, document management, directory, invoice & billing, product, and application form solutions.

For any business, the process of data mining is extremely crucial. This never ending function of exploration and apprehension digs out the meaningful arrangement in the clutter of data available to your business. Recognizing the hidden patterns and analyzing the relatable implications help a business to unfold prevalent market trends, forecast future opportunities, drive revenue, and trim the operational cost. For this, businesses across the world look to outsource data mining solutions.

Cyfuture, being one of the preeminent data mining companies, offers an extensive array of:

  • Web data mining
  • Image data mining
  • Word and Excel data mining
  • PDF and Open Source data mining
  • SQL data mining
  • Social media data mining
  • Data mining consulting
  • B2B database creation and list building
  • Contact information data mining
  • Email list data mining

Our competent experts would develop a firm correlation between factors like competition, customer demographics, economic parameters, product positioning price, etc and would determine their impact on your business objective, sales figures, and customer experience. So, if you are in the pursuit of standard and precise data mining outsourcing, Cyfuture is where your search ends.

With every purchase, inquiry, social media post, and customer engagement, loads of data pour in that need to be managed in an orderly manner. Not just handling, but businesses also require to analyze and generate useful information out of the data to make a nimble action plan. Handling the data management practice at an in-house facility requires recruitment of qualified, experienced, and skilled experts that would cost you a good capital investment. So, availing data mining solutions from an illustrious vendor is what a wise business owner looks for.

Cyfuture offers you an unmatched data management outsourcing service that would help you to effectively handle data, develop & manage precise reports, create dashboards, and handle alerts to cater to the diverse requirements that range from regulatory compliance reporting to MIS reporting. Being one of the premier data management companies, we process and administer raw data on a regular basis so that you can get your focus back on mission-critical business functions.

In this world of advancing technology and swiftly transforming business models, every company has to be extra cautious about its supply chain management. Ultra-modern tech has empowered the customers of today to select from a plethora of order and delivery platforms. In addition, the sophistication of global supply chains and increasing expectation from every phase of the order process have compelled the businesses to avail the custom order management service.

Cyfuture is a notable name in providing order management solutions to businesses of various industries. Our order management services help businesses to streamline their supply chain and order delivery channel and also aid in enhancing the sales cycle and elevate the revenue accordingly. We provide custom eCommerce order management to companies that look to accomplish cost-effectiveness, timely deliverance, increased customer engagement, trimmed error occurrence, and superb decision-making.

Digitalization has moved the world from paper to PC, laptops, and smartphones. Our document digitization service helps your business to go completely paperless and fully digital. We have competent and dedicated experts who will digitize your business’s data of audio, textual, image, periodicals, books, card, and video forms into any preferred format that can be stored on any platform or media.

Back Office Solution Services
Finance and Accounting Services

Finance and Accounting

Cyfuture’s comprehensive range of carefully tailored BPS Finance and Accounting Services (F&A) optimize key processes to deliver increased efficiencies and optimum results. Being one of the notable Finance and Accounting outsourcing companies, we reshape your business’s finance operations with a fusion of high-end technologies like RPA, AI, and analytics. You can avail tailor-made accounting and financial service outsourcing in strict conformation to your business’s bottom-line.

We carefully partner with businesses to improve their financial performance through:

Cyfuture offers the best Invoice processing services to clients ensuring frictionless and paperless management. Our superior solutions eradicate the need of manual and paper-based invoice processing and trim the number of touches per transaction. You won’t require to re-key the information as all the documents can be routed automatically between departments.

Whether it’s about offering an unparalleled IT support to your employees or providing uninterrupted assistance to your offshore team, Cyfuture delivers an impeccable and an ace level of help desk solutions. Businesses require a proficient team, up-to-date technology, and vast experience in the domain to provide the high end IT support to their employees. Help desk outsourcing enables a company to do all this at an affordable price range.

Cyfuture hires, trains, and retains the best professionals in the industry to bring the scalability issue of our clients to its knee. Additionally, we utilize up-to-the-minute technology to offer hassle-free and swift assistance to your employees through all the available channels. Our diligent agents ensure to record data from each conversation in order to make the process better and increase the saving for your business.

Contracts are not just the passive documents of your business. Actually, contracts are the assets using which your business trims risk, attains adherence, make better revenue, and digs out opportunities. The sophistication level may differ from contracts to contracts. Some of them might be simple while others may too complex and interlinked with other contracts. Handling such crucial documents and updating them is a professional job that every business looks to do perfectly.

Cyfuture, a renowned contractor management company, offers 360-degree assistance and vision of your contract portfolio. Clients avail contractor management services from us owing to our proficiency and dexterity in the domain.

Your company’s data is invaluable. A few minutes of disruption in your company’s data could end up like a million dollar loss for you. Security, accessibility, analysis, etc are some of the major issues that get the business owners to look for an efficient database management company. At Cyfuture, we believe in offering cost-effective solutions to our clients 24*7*365. We have certified database administrators that have far-out domain expertise and prowess in Oracle, DB2, and SQL Server.

Optimization of routine services like vendor management, catalogue management, negotiations, contracting, day to day purchasing etc.

The management of vendors (in multiple or a single location) becomes an arduous task. However, this should stop the business owners like you to expand your operations. Vendor management services are the facilities that businesses avail to improve their efficiencies and smoothen their expansion plan.

Cyfuture provides you with comprehensive end-to-end vendor management solutions right from the selection of qualified vendors in the local area while keeping a single point-of-contact

Customers are the reason you are in business. Once acquired, it becomes even more significant to nourish and take special care of your customers. Acquiring a new customer is always more tiring and costlier than retaining an existing one. This is why enhancing the customer experience through a progression of strategies so as to increase the engagement level and lifetime value becomes such an essential element for your business.

Cyfuture’s customer retention services optimize the tactics to involve your customers in a lasting relationship with your business. Our wide range of customer retention solutions includes up-selling, cross-selling, analytics, consulting, social media strategy, omnichannel assistance, promotion, etc.

Multichannel Customer Services

Achieving customer delight through unparalleled customer service holds the key to becoming a modern day successful business. Our multichannel customer service solutions are instrumental in assisting your growth and lead to highly efficient customer experience management.

Our customer service solutions include:

Customer Experience, nowadays, is a key differentiator that defines a company’s success. With our comprehensive suite of customer experience services, we help you to enrich your customers’ experience.

Cyfuture’s process outsourcing teams are keenly adept at web-enabled processes: - Order management
- Billing query handling
- Email support
- Chat support
- Market research
- Product promotion campaigns

Our innovative advisory, global operational delivery capabilities and contact center technology help to optimize contact center operations and thereby facilitate better customer engagement.

Our multichannel Customer Interaction services helps businesses earn loyal and happy customers. Call center services at Cyfuture are an intelligent mix of integrated domain knowledge, analytics and transformational technological solutions that enable effective customer engagement and build everlasting relationships.

Across both sides of the communication channel, Cyfuture has established its credentials in handling inbound processes professionally:

  • Customer support
  • Technical help desks
  • Inquiry handling
  • Call answering
  • Toll free services
  • Product information requests

In addition to the gamut of BPO call center services above, we offer end-to-end multichannel services across communication methods like voice, e-mail, chat, social media, SMS, Virtual Assistant, IVR, fax, website, mobile etc.

By adopting the Cyfuture IVY approach to increase the rate of customer acquisition and retention, our clients experience unprecedented customer base growth and capitalize on improved sales processes that enable cross-selling and up-selling to established as well as newly systematically targeted customer bases.

Our veteran customer service processes cover all facets of traditional BPO:

  • appointment scheduling
  • information verification
  • soft lead generation
  • customer surveys
  • telemarketing
  • third-party verification

Customers are the reason you are in business. Once acquired, it becomes even more significant to nourish and take special care of your customers. Acquiring a new customer is always more tiring and costlier than retaining an existing one. This is why enhancing the customer experience through a progression of strategies so as to increase the engagement level and lifetime value becomes such an essential element for your business.

Cyfuture’s customer retention services optimize the tactics to involve your customers in a lasting relationship with your business. Our wide range of customer retention solutions includes up-selling, cross-selling, analytics, consulting, social media strategy, omnichannel assistance, promotion, etc.

Multichannel Customer Service Solutions
Research and Analytics Services

Research and Analytics

The worthwhile research of new ideas and the deployment of these new ideas in performance-enhancing ways comes naturally to Cyfuture through years of experience. The analytics of your data gleaned over the time of operation of your services helps in identifying areas that need revamps or overhauls.

Our focused analytics address existing concerns or explore new areas for expansion through:

  • Data accumulation
  • Comprehensive research
  • Latest analytic tools
  • Value chain insights
Delve deeper into Data Analytics here

Business Process Services Consulting

Cyfuture has cemented a result-oriented consulting framework with a delivery model honed for delivering the best results in the industry using its IVY approach. By tweaking your existent processes according to the results of the in-depth analyses carried out by Cyfuture consultants, you can address any niggles in your system as well as put new practices in place that increase the efficiency of services delivery.

Our consulting services have achieved transformations for businesses

Click here to know more
Business Process Services Consulting
Ecommerce Support Services

Ecommerce Support Services

Add panache to your ecommerce business with the innovative Cyfuture IVY methodology that analyzes, appends and improves your existing processes to make them streamlined and ever more profitable. Cyfuture business process services expand your footprint and increase steadfast customers by delivering vital differentiators in the ecommerce industry.

Our IVY approach helps to:

  • Maintain margins
  • Boost profits
  • Garner new customer bases
  • Improve aftermarket services
  • Provide after sales support
  • Induce repeat business

Get the first-string Ecommerce Support Service from us today!

Training & Development Services

You have invested a lot of effort, time & money in building a workforce, haven’t you? Cyfuture bolsters their talents and potential by imparting our valuable knowledge programs that have molded listless sales executives into persuasive dealmakers and driven IT teams to become motivated problem-solvers.

Enabling your employees to deliver unmatched quality is the prime focus of Cyfuture training & development programs.

Training and Development Services
Human Resources HR Outsourcing

Human Resources Outsourcing

The people that are involved in the functioning of a business need to be motivated by aligning their goals with that of the organization. Cyfuture aids you in spreading this synergetic partnership to all of your employees.

From technical engineers and programmers to back-office staff, each individual can contribute in making your plans for success come true.

To harness their latent potential, Cyfuture plans and carries out customized processes and events according to the end goals you have in mind.

With business environment becoming more and more volatile every day, the pressure on departments like the human resource to reduce operational cost and keep up the quality level increases. For the same, businesses tie up with HR outsourcing companies. At Cyfuture, we identify the uniqueness of every business and hence offer you a holistic array of HR outsourcing services that include:

  • Ensuring adherence to employment laws
  • Branding your business as a modern employer
  • Incepting a tested and technology-backed HR program
  • Handling Payroll
  • HR Administration

The people in your company can make or break your brand image, so it is quintessential that you keep a special watch on who you are recruiting. Generally, business owners get involved in hiring so much that they get distracted from the mission-critical tasks of the company. On the other hand, ignoring the talent acquisition process can also lead to low productivity.

The sweet spot to this dilemma is hiring a competent vendor who can help you get the exact candidates you are looking for. Cyfuture, with its astounding performance record and complete know-how of the domain, identify, attract, and bring top talent for your company. We also provide a pay-for-use option and a dozen other tailor-made solutions that would meet your diverse business demands perfectly.

Cyfuture has deft law and business professionals who along with their in-depth knowledge, vast expertise, and sound skills provide an unparalleled policy formation and enforcement solutions to our clients.

If you want to conduct frictionless seminars or want to verse your workforce with esteemed certifications or just want to conduct regular training sessions to hone the skills of your experts, contact Cyfuture. We have a first-string track record in providing the best assistance to the businesses of all sizes in arranging and managing training schedules, certifications, and seminars.

There is a heap of efforts laden on the HR or accounts department to execute the Payroll process without a glitch. A minute error in the payroll process can create a vast complication in your business finance. Now, an in-house facility can take care of the payroll process but due to other works in-hand, this business function is sometimes overlooked or done casually. This is where payroll outsourcing companies step in.

Payroll outsourcing is done by a majority of businesses due to the convenience, saving, and stress-free environment it offers to the owners. Cyfuture is one such company that has gained immense prominence in providing impeccable payroll assistance to the businesses. Our solutions are offered in direct adherence to the tax and labor laws.

In the world where ambiguity is the second name for doing business, you simply cannot leave the most critical aspect of your company, recruitment, casually. Getting the right person at the right price is itself a tedious task and organizations often look down to recruitment process outsourcing companies for a helping hand.

Of course, you can do it internally too, but the stress and pressure of interviewing and shortlisting so many candidates may become frustrating and expensive for you. When you outsource recruitment process to an eminent name like Cyfuture, you can relax and concentrate on your core tasks. We have vast industry experience in providing the best talent to the businesses as per their customized needs.

If you still are not able to find the service you need, reach us and we’ll help you create an altogether customised and mutually profitable offering.

Why Cyfuture?

Our IVY process delivers results you would never have thought were possible!

With Introspection, Value-addition & Yield, we empower our clients to surpass even their most optimistic projections!

Among the vast variety of concerns we address with our IVY method are:

  • Implementing business best practices for legacy systems
  • Enhancing operational excellence for routine processes
  • Incorporating customer feedback into service delivery
  • Gaining certifications and conforming to industry standards
  • Networking onshore & offshore centers for better communication
  • Expanding services to new segments of the market & the world
  • Increasing competencies of workforce for higher productivity

Key Differentiators

Cyfuture is a Cohesive Confluence of Capabilities

Key Differentiators business process services

Our Vertical Landscape

Providing companies with the know-how we have accumulated over our splendid history of developing top-notch services has given us exposure to a multitude of sectors.

Banking and Financial Services

Banking & Financial Services

- Cyfuture aids your financial services business in meeting regulatory requirements and exceeding customer expectations at the same time

- Throughout the value chain of financial services, Cyfuture contributes to maintaining stable and dependable operations with robust back-end and front-end systems

- Our contact center management provides customer support across varied functions like retail banking, Know Your Customer processes, and credit line tracking

- We enable end-to-end consumer lending procedures from borrowers’ eligibility verification to foreclosure & bankruptcy proceedings

- Cyfuture aggregates a wide range of BFSI process tools that can be applied in varying configurations to strengthen your position vis-a-vis your competition.

telecom services

Telecom

- Cyfuture communications management delivers improvements in user experience with adaptive service delivery channels

- Our back-end fortification assures dependable uptimes of networks and focused dissemination of value-added services

- We enable companies to increase their scope of telecom services to capitalize on new opportunities like content delivery

- Cyfuture leverages experience of customer lifecycle management to retain as well as attract customers to our clients’ fold

- Cyfuture is also well-positioned to elevate the performance of your business’s operations through next-gen cloud migration

healthcare services

Healthcare

- Cyfuture deploys tried and tested platforms that healthcare technologies run on, to help your business keep ahead of the times

- Our holistic approach discards redundancies and incorporates smoother workflows for reducing client costs without compromising quality

- We weigh the pros and cons of applying machine learning to healthcare systems so they can deliver more emphatic patient care

- The automation of repetitive processes enables our clients to reduce overheads and speed up patient-care provider interactions

- Cyfuture brings together technological components and human understanding & intuition to create efficient healthcare systems

insurance processing services

Insurance

- Cyfuture excels in managing vast amounts of data that needs to be processed with innovative automated processes

- We introduce faster processing in place of legacy systems of our clients to reduce claim processing & settlement costs

- Our forward-focused procedures are continually made more efficient through sector trends analysis and forecasting

- All our efforts are made to ensure that clients’ insurance products comply with extant regulations before market introduction

- Cyfuture makes use of data analytics to increase the relevance of clients’ insurance products to their target demographics

ecommerce and retail services

Ecommerce and Retail

- Cyfuture’s automated transaction processing tools maintain inventories & purchase orders, and monitor supply & demand trends

- Our state-of-the-art outlet management solutions aim to slash overheads and increase margins as well as streamline on-ground operations

- We improve logistics, sales channels, SKU placement and product stock storage by building flexible retail management systems

- Through market research and analysis, we enable product information-driven sales and marketing to selective target markets

- Cyfuture attracts repeat customers with efficient loyalty program management & customer-centric service diversification

travel and hospitality services

Travel & Hospitality

- Cyfuture services aid our clients in optimizing fulfilment of customer services and adding value by driving up the quality of experience

- Our suite of technical tools allow for preferential services and individualized attention on the basis of user information & feedback

- Cyfuture enhances loyalty from customers by helping our clients in delivering personalized experiences to their clientele

Public sector and government services

Public sector and government

Exemplary customer service is expected from government departments also apart from the private sectors. We, at Cyfuture, enable government departments to streamline their citizen interactions across inbound and outbound communications and help them deliver optimized and cost-effective customer service.

Manufacturing and Hi-Tech

Manufacturing and Hi-Tech

In today’s challenging business scenario intelligent business process services can provide a competitive edge and ensure excellent service. Our customized and innovative solutions for manufacturing and Hi Tech industries help them streamline processes, cut costs, improve efficiency.

other business process outsourcing services

Others

Cyfuture is home to expert teams who have intricate practical knowledge of versatile technologies, which they utilize in the most ideal permutations & combinations for boosting clients’ profitability across a spectrum of industries.

Case Studies

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