Modern life is all about convenience and ease. There are so many parts of our lives where we now rely on technology to make things faster for us, including navigating online websites. Instant gratification now comes in the form of getting information as quickly and easily as ordering a taxi right on your smartphone.
With over 70% of commerce now happening online, shoppers are always looking for ways to communicate with retailers in a simple way. On many websites, consumers can now find a chat widget where they can get the answers they need about products or their order.
Chatbots are widgets controlled by artificial intelligence meant to improve customer service in online commerce. Shoppers can chat with this interface to ask questions and get answers that are closely mimicked to a human response. Customers can have a natural back and forth conversation with these innovative programs helping to guide them towards finalizing their sale. Whether you are offering customers a chance to try out a car title loan calculator or the hottest new pair of pumps, let’s look at a few reasons why your business website should have a chatbot.
The worldwide web gives customers from around the world, in every time zone, the luxury of shopping whenever they want. If you own an online website, you already know that customers visit your page all hours of the day, seven days a week. Being available to answer customer demands can be impossible when your store never closes. Adding a chatbot widget to your page can give you the power to improve your customer service and serve your shoppers’ needs 24/7. Most business owners choose to install either a simple or advanced chatbot system to their sites for free rather than pay a human employee with open availability.
In the age of technology, consumers have become accustomed to immediate gratification. Patience is not on the side of most retailers when it comes to online shopping. Consumers want what they want, and they want it now. It’s the same when they are looking for answers. For example, let’s say a customer has a question about the size of an item; with a chatbot widget, they can get the answer they are looking for quickly. If customers are forced to wait for an answer to their inquiry, the chances are that they may just scroll onto the next retailer instead of waiting for a slow response.
With online sales, the quality of the lead begins to decrease with time. Consumers are looking for quick information that will lead them to a sale. As a website owner, you want your site to be easy to navigate with available support. Adding a chatbot to your site can help you serve your customer’s needs and close the sale. Chatbots can help you complete information collection, settle disputes, and answer inquiries quickly, improving your chances of closing the sale.
Adding a chatbot to your business website can help you improve your customer service, engage your audience, provide support 24/7, and close more sales, making it a valuable addition to any platform.