Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
Ensure that customers confidential information is properly protected and only used for official purposes.
Skill Requirement
Good Communication skills.
Good customer service skills & should display good analytical abilities.
Prior experience in BPO voice process shall be preferred.
Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
Must possess good multi-tasking skills.
Ability to use computers efficiently and must learn how to use new software/CRM.
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
Must have a keen eye for detail and follow instructions.
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