With changing trends over the past few years, BPO companies\nhave evolved from their traditional outsourcing services and have undergone numerous\ndeviations to become Business Process as a Service (BPaaS). BPOs were only known\nfor their call center services in the early years; however, they have moved on\nto serve a much broader market. Services for business productivity and ensuring\nefficient outputs for the clients are part of BPaaS. Shifting from BPO to\nbecome BPS, an outsourcing company became a service provider entity that also gave\nstrategic insights to help clients excel. Not only this, but after the advent\nof automation, analytics, artificial intelligence, digitization etc., outsourcing\npartners have leapt forward to provide high-end services, which is why they are\nnow Business Process as a Service (BPaaS). <\/p>\n\n\n\n
Business Process Outsourcing: A term that has revolutionized the global business market phenomenally. The ease with which businesses of all sizes and industries were able to handover their extraneous tasks to offshore service providers transformed the entire business sector. Typically, businesses outsource their function(s) to a third party vendor in order to accomplish first-string performance and impeccable ROIs. When outsourcing took its first step, it provided benefits to businesses with respect to non-primary functions like finance, human resources (HR), call center services etc. However, with technological advancement and its rapid intervention in every sector, outsourcing now caters to a broader market and incorporates a colossal array of new business tasks. <\/p>\n\n\n\n
Check Out:<\/strong> Machine Learning \u2013 A New Wave of Intelligent Automation<\/a><\/p>\n\n\n\n BPO and BPS are synonyms for each other and the early BPO feats have now transformed with tech-updates, renamed to BPS. When we talk about BPO in the present epoch, it has customer support\/call center service as its main objective, however, with the advent of BPS, businesses now get a plethora of benefits. Now, by availing Business Process Services (BPS)<\/a>, companies enjoy several benefits that include cost-effectiveness, scalability, superior performance and smooth process handling of the respective tasks. BPS functions to provide services for Back office solutions, finance and accounting, Multichannel customer support, Research and Analytics, E-commerce support services etc. which BPOs did not provide before. <\/p>\n\n\n\n Watching numerous companies outsource their services, the\nquestion that hits everybody is, \u201cWhat is the need to outsource?\u201d Well, by outsourcing\nbusiness functions, companies have the flexibility to focus on other\nfundamental tasks for growth and there is enough time to make strategies for thwarting\ncompetition. <\/p>\n\n\n\n Business Process as a Service is an added advantage for\nbusiness owners, as they can get a cloud computing service model that helps to\nlower labor cost, with its automated services giving a plethora of benefits. <\/p>\n\n\n\n Gartner reports, \u201cBusiness\nProcess as a Service (BPaaS) is the delivery of business process outsourcing\n(BPO) services that are sourced from the cloud and constructed for multitenancy<\/em>.\u201d\n<\/p>\n\n\n\n Earlier with BPS, companies got a platform to enhance their business\ndevelopment tasks. However, these services were not automated and were not\nsourced from a cloud computing service. This is the main reason why companies today\ndemand Business Process as a Service for their development tasks. <\/p>\n\n\n\n When talking about the transformation of the BPO industry, we assume what would be the difference between BPO and today’s BPaaS. Well, these differ majorly on service deliveries. The output to clients is renovated with the introduction of BPaaS, and its main aim is to enhance business value and drive savings by employing Robotic Process Automation (RPA), AI, Virtual Reality and other solutions, which help to perform business functions smoothly. <\/p>\n\n\n\nBPO to BPS: A Paradigm Shift! <\/h2>\n\n\n\n
The Piecemeal Progression to BPaaS!<\/h2>\n\n\n\n