Current
Opportunities

Job Title

Dialer Support Specialist

Job Responsibilities

Technical Collaboration:

• Partner with the Infrastructure team on server maintenance, enhancements, and developments.
• Assist with dialer development projects.
• Requirements & Design:
• Gather information for application requirements and technical designs.
• Program, test, and document application functionalities.
• Design and document VoIP infrastructure architecture and operating procedures.

Integration & Collaboration:

• Integrate the VoIP platform with new OSS and billing components.
• Share knowledge and mentor junior team members through effective communication (technical and non-technical).

Additional Responsibilities:

• Troubleshooting technical issues with VoIP infrastructure and applications.
• Strong work ethic and ability to contribute in a fast-paced environment.

Skill Requirement

Technical Skills: H.323, ACD,VICI Go auto dial, PROGNOSIS, VECTORING, NECTOR, SIP, BRI,

 CALL CENTER, PRI, MULTIMEDIA NETWORK PROTOCOLS, FREE PBX, UNIFIED COMMUNICATIONS,

DIGIUM PBX, SOLARWIND, AVAYA, VOICETELECOMMUNICATIONS, ASTERISK, PBX, UDP,

IP TELEPHONY, RTP, TCP, LINUX SYSTEM ADMINISTRATION, ISDN, DATA NETWORKING,

VIDEO TECHNOLOGIES, RTCP, SYSTEM SECURITY,

VoIP Expertise:

• Strong understanding of VoIP concepts, SIP protocol, and backend routing.
• Experience with VoIP applications, network design, and troubleshooting.
• Good knowledge of setting up SIP (RFC2833 & SIP INFO) and Trunks.
• Expert in configuring and implementing dialer servers.

Technical Proficiencies:

• Experience with E1 circuits and audio transmission quality.
• Knowledge of MySQL deployment and management.
• Familiarity with API integrations across platforms.
• Linux/Unix OS skills (CentOS, Debian) including kernel, systemd, journald, ssh, bash.
• Strong understanding of TCP/IP stack and VoIP protocols (IP, UDP, SIP, RTP, STUN, TURN).

Recruiter Details

Name:	Shruti Mittal
Email:	[email protected]
Phone:	8377905386

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